Assertive Communication
Respect your needs and others'—clear, direct, kind.
Explanation
Assertive communication is the balance between being a pushover and being a bully. Passive people avoid conflict but build resentment. Aggressive people get their way but damage relationships. Assertive people express their needs clearly while respecting others' needs too. Think of it as being firm about the issue but gentle with the person. This approach gets better results and maintains relationships.
Real-World Example
Passive: 'It's fine, whatever you want.' (builds resentment) Aggressive: 'My way or highway!' (burns bridges) Assertive: 'I need uninterrupted time to focus. Can we schedule meetings for afternoons only? I'm happy to be flexible on urgent issues.'
How to Apply
Use 'I' statements: 'I need/feel/think...' State facts, not judgments. Acknowledge their position. Propose win-win solutions. Stay calm—emotion undermines assertiveness. Body language: Stand straight, eye contact, steady voice. Practice: Start with small stakes, build confidence.