Emotional Intelligence
Recognize and manage emotions in yourself and others.
Explanation
Daniel Goleman's research shows emotional intelligence (EQ) is more predictive of leadership success than IQ. It has four components: self-awareness (recognizing your emotions), self-regulation (managing your emotions), empathy (recognizing others' emotions), and social skills (managing relationships). Leaders with high EQ create better team climates and get better results.
Real-World Example
Low EQ: Snaps at team when stressed, doesn't notice when team member is struggling, takes feedback personally. High EQ: Recognizes stress signals in self and takes a break, notices team member's body language and checks in privately, receives feedback with curiosity and asks clarifying questions.
How to Apply
Self-awareness: Notice your emotional triggers and patterns. What situations make you reactive? Self-regulation: Pause between stimulus and response. Count to 10, take deep breaths. Empathy: Pay attention to others' nonverbal cues. Ask 'How are you feeling about this?' Social skills: Adapt your communication style to what others need in the moment.